Politique de remboursement
This Return and Refund Policy explains the procedures applicable to purchases made through mlle-champetrex.shop.
For return, refund or cancellation assistance, contact:
Email: info@mlle-champetrex.shop
Nothing in this policy limits any mandatory right available to consumers under French or European Union consumer-protection law.
1. Statutory Right of Withdrawal
Consumers who purchase qualifying goods online generally have the right to withdraw from the purchase without providing a reason within 14 calendar days.
For a purchase of goods, the withdrawal period generally begins on the day following the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
For an order containing multiple goods delivered separately, the applicable period generally begins following receipt of the final item.
French law permits consumers to exercise the withdrawal right by sending the statutory withdrawal form or another unambiguous written statement expressing the decision to withdraw. Simply refusing delivery or returning a parcel without communicating the decision to withdraw does not necessarily constitute valid exercise of the withdrawal right.
To exercise the withdrawal right with mlle-champetrex.shop, send a clear statement to:
The message should identify the order sufficiently for us to process the request.
2. Return Period Following Withdrawal
After validly communicating the decision to withdraw, the customer must return the affected products without undue delay and, in any event, within 14 calendar days following notification of withdrawal, unless otherwise required by applicable law.
Customers should contact us before sending a return so that appropriate return instructions can be provided.
Sending a product to an unauthorised location may materially delay processing.
3. Condition of Returned Goods
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.
For clothing and fashion products, this generally means that an item may be examined and tried on carefully in a manner comparable to what would reasonably be permitted in a physical retail store.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.
Where reasonably possible, returned products should include:
- The relevant product;
- Original accessories supplied with the product;
- Original labels or tags where still available;
- Protective components supplied with the product; and
- Sufficient packaging to protect the item during return transportation.
The absence of original outer packaging does not by itself remove statutory consumer rights, but the customer remains responsible for avoiding unnecessary damage during return transportation.
4. Return Shipping Costs for Change-of-Mind Returns
Where a consumer exercises the statutory withdrawal right for a non-defective product, the consumer may be responsible for the direct cost of returning the goods, to the extent permitted by French law and provided that the customer has been appropriately informed of that responsibility.
We recommend using a traceable return service and retaining proof of postage.
Customers remain responsible for the return parcel until it is delivered to the designated return destination, except where applicable law provides otherwise.
5. Defective, Damaged, Incorrect or Non-Conforming Products
If an item arrives damaged, materially defective, incorrect or otherwise does not conform to the contract, contact:
Please provide:
- Order number;
- Product concerned;
- Description of the issue; and
- Photographs or other reasonable evidence where useful.
Photographs may assist us in resolving the matter more quickly but will not be used to unlawfully restrict statutory rights.
Consumers in France benefit from the legal guarantee of conformity, which generally permits claims concerning qualifying lack of conformity for two years following delivery.
Depending on the circumstances and applicable law, available remedies may include:
- Repair;
- Replacement;
- Price reduction; or
- Termination of the contract and refund.
The statutory remedy applicable depends on the nature and circumstances of the non-conformity.
Return costs relating to valid claims for defective, incorrect or non-conforming goods will be handled in accordance with applicable consumer law.
6. Hidden Defects
French consumers may also benefit from the statutory guarantee against hidden defects under applicable provisions of the French Civil Code.
This protection is separate from the legal guarantee of conformity and the statutory withdrawal right.
The relevant action concerning hidden defects is generally subject to a two-year period beginning from discovery of the defect, subject to applicable legal rules.
7. Refunds Following Statutory Withdrawal
Where a statutory withdrawal has been validly exercised, we will reimburse amounts required by applicable law.
This generally includes:
- The purchase price of returned goods; and
- The cost of standard outbound delivery where such a delivery charge was originally paid.
Because mlle-champetrex.shop provides free standard shipping, there will ordinarily be no standard outbound shipping amount to refund.
If a customer voluntarily selected an enhanced or more expensive delivery method, any amount exceeding the cost of the least expensive standard delivery method offered may be excluded from the statutory reimbursement where permitted by law.
Refunds following withdrawal are generally required within 14 days after the trader is informed of the withdrawal, although reimbursement may ordinarily be withheld until the goods have been received back or the customer provides evidence that the goods have been sent, whichever occurs first, where applicable.
8. Refund Method
Unless otherwise agreed or required by law, refunds will normally be made using the same payment method used for the original purchase.
A refund will not intentionally impose additional charges on the consumer.
Once a refund has been initiated, processing time before the funds appear in an account may depend on the customer's bank, card issuer or payment provider.
9. Exceptions to the Statutory Withdrawal Right
French and EU law provide specific exceptions to the statutory withdrawal right.
Depending on the products actually offered through mlle-champetrex.shop, exceptions may include, among others:
- Goods made to the consumer's specifications or clearly personalised;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons after unsealing;
- Goods that, after delivery and because of their nature, have become inseparably mixed with other goods; and
- Other categories specifically excluded by applicable consumer law.
An exception will only be relied upon where the relevant legal requirements genuinely apply.
10. Sale and Promotional Products
A reduced price, promotional offer or sale does not automatically remove statutory consumer rights.
Qualifying products bought during a sale or promotion remain subject to applicable withdrawal rights and statutory guarantees.
11. Exchanges
If a customer wishes to exchange a product, contact us at:
An exchange may depend on product availability.
Where an exchange is not available, the customer may return a qualifying product in accordance with this policy and place a new order.
Nothing in our exchange procedure restricts statutory rights.
12. Order Cancellations Before Dispatch
Customers who wish to cancel an order before dispatch should contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests.
However, because order processing may begin quickly, cancellation before dispatch cannot always be guaranteed.
Where cancellation before dispatch is no longer possible, the customer's statutory withdrawal rights remain available where applicable.
13. Refused and Unclaimed Deliveries
Refusing a parcel or failing to collect a parcel does not necessarily constitute a valid exercise of the statutory withdrawal right.
Customers who wish to withdraw should communicate their decision clearly to:
Additional costs actually and lawfully incurred because of unjustified refusal, incorrect delivery information or failure to collect a parcel may be handled in accordance with applicable law.
14. Return Fraud and Abuse
Nothing in this policy prevents us from taking reasonable measures to investigate suspected fraudulent returns, altered products, substituted products or deliberate abuse.
However, anti-fraud procedures will not be used to deprive genuine consumers of mandatory statutory rights.
15. Contact
All return, withdrawal, refund and defective-product enquiries should be sent to:
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